General

Please be assured that products purchased with us are 100%
Original, Genuine and Brand New
directly from the manufacturer.

We DO NOT sell alternative quality goods.

Most of the items that you see on our online stores are in READY stock.

We try our best to keep stock information up to date, but however if due to any unforeseen circumstances, an item that has just gone out of stock, we will contact our customers to advise on a replacement or refund.

If you would like to double check on the availability of a particular item, you can contact us via Email: sales@retailson.com / WhatsApp TEXT ONLY

Restocking of sold out items may vary from brand to brand or item to item. It depends greatly on the availability of stock from the brand distributors or if the item is seasonal or a limited edition. Restocking an item could take anywhere from a couple of days to a couple of months.

If you're a company/agent/government agency looking for bulk item purchases, please WhatsApp our online sales team for enquiry +6016-265-0766

Yes, a PDF Invoice download link is sent to your email. Click it to download your PDF invoice

We accept payments via Visa, Mastercard, AMEX Credit & Debit Cards

Bank Transfer, Cash Deposit, GrabPay, QR Pay, Touch 'n Go eWallet and Boost for Malaysian orders.

The Bank Transfer option is only applicable for local Malaysian customers.

View All Payment Methods Here

Shipping

Orders placed latest by 3 pm (GMT+8) will be shipped out the next working day.

We ship out orders on a DAILY Basis (Mon-Friday, excluding public holidays).

Please note there may be extra processing time on long public holiday weekends .

I) Within Peninsular Malaysia 

We use NEXT-Day Delivery package for all our courier companies. Once we have shipped out your order, in the best case scenario, the courier company may be able to delivery it by the end of next day. Otherwise, expect 2-3 days for the courier to deliver it to you

 

II) East Malaysia (Sabah/Sarawak)

Please expect up to 5-7 working days delivery time. In best case scenario, you may receive in 3-4 days

 

III) Which Courier Company do you use?

Within Malaysia, we usually use DHL eCommerce, PosLaju, GDEX. Courier company used is subject to change and is determined by our fulfilment team.

I) Worldwide Shipping

We only ship with TRACKED Express courier worldwide (DHL Express/FedEx)

Best case: 3-5 working days to most locations

Additional delays may occurs if the package is held with your local customs or unexpected courier delays

International Orders may encounter additional brokerage fees, customs fees, duties, local taxes or other country-specific fees. Please check with your country's customs office for more details.

RetailsON.com is not responsible for these additional fees, they are the responsibility of recipient. When you buy from us, you pay only the price of the items in your order and the shipping fee. Any additional charges come directly from your domestic government.

It is the customers' responsibility to take care of any taxes or import fees. We cannot change the value of items purchased to avoid tariffs or taxes.

We usually have an ongoing FREE Shipping Promotion within Malaysia above a certain order value.

Orders below that value will be charged for shipping. Shipping cost is displayed during checkout.

Refer to RetailsON.com homepage for free shipping criteria.

All international shipping are charged a flat rate. Shipping cost is displayed during checkout. We will not subsidise international shipping charges.

Yes! We only shipped by tracked shipping methods. Once your order is shipped, you will receive a tracking link via Email & SMS. Click the link to view the movement of your order

Please email us at sales@retailson.com (OR) WhatsApp +6016-265-0766 immediately if you realise that you gave us the wrong shipping address or you would like to change it — if it hasn't shipped yet, we should be able to correct it before it goes out the door.

If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you.

If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.